At P&C Supplies, we are committed to providing quality cleaning chemicals, janitorial supplies, facility-maintenance products, and professional services that meet your specific needs. Because our products may include professional-use chemicals and specialty cleaning solutions, returns and refunds are handled carefully to protect product quality, customer safety, and proper product handling.
If you receive an incorrect, damaged, defective, or otherwise unsuitable product, please contact P&C Supplies as soon as possible after delivery. Provide your order details and explain the issue so our team can review your request.
We may request photographs, product information, packaging details, or other documentation to help determine the appropriate resolution.
Products approved for return must generally be unused, unopened, and in their original packaging unless the product was received damaged or defective.
Certain cleaning chemicals, disinfectants, sanitizers, floor-care products, and other specialty chemical products may have specific handling, transportation, or safety requirements. For this reason, returns of chemical products may require prior approval from P&C Supplies.
Do not return a chemical product without receiving return instructions from our team.
Products that have been opened, used, mixed, diluted, contaminated, improperly stored, or handled contrary to the manufacturer’s instructions may not qualify for return or refund.
If a return is approved and a refund is applicable, the refund will be processed after the returned product has been received and reviewed.
The amount of any refund may depend on the condition of the product and the reason for the return. Original shipping or special handling charges may not be refundable unless the return resulted from an error on our part or the product arrived damaged or incorrect.
If you need to cancel an order, contact us as soon as possible. Cancellation requests cannot always be accommodated once an order has been processed, prepared, or shipped.
For customized products, special orders, bulk orders, or products arranged specifically for a customer’s requirements, cancellation and return options may differ.
Janitorial and maintenance services are customized according to the customer’s property, requirements, and service schedule. Service cancellations, rescheduling, and refunds are handled according to the terms agreed upon when the service is arranged.
If you have concerns about a completed service, contact P&C Supplies promptly so we can review the matter and determine an appropriate solution.
For return, refund, cancellation, or service-related questions, please contact P&C Supplies with your order or service details. Our team will review your request and provide the appropriate next steps.